Privacy Policy
Last updated and effective: September 27, 2026. Salthouse Hub is operated by Salthouse Farms LLC, Sheridan, Wyoming.
1. Who we are and what this covers
Salthouse Farms LLC, 30 N Gould St Ste R, Sheridan, WY 82801 (“Salthouse Hub,” “we,” “us”) operates the livestock marketplace at salthousehub.com. This policy explains what personal information we collect, why, who we share it with, how long we keep it, and what control you have over it. It covers the website and any account you hold with us, whether you browse without an account, hold a free buyer account, or hold a paid seller membership.
We operate in the United States and this policy is written for U.S. residents. We do not offer the marketplace outside the U.S.
2. The short version
- Anyone can browse listings without an account. Prices, messaging and reservations need a free account.
- We never see your card number, your government ID, your Social Security number, or your bank details. Those go directly to Stripe, our payment processor.
- We do not sell your personal information, and we do not share it for targeted advertising. We use Google Analytics to count visits and to measure whether our own ads lead to sign-ups, with Google’s advertising features switched off, and we load none of it if your browser sends Global Privacy Control (section 14).
- Seller listings are public by design: the name you sell under (your own, or your farm or ranch name), town and state appear on every listing.
- When you reserve an animal, the seller sees your name and can message you through the site. We do not give them your email address.
- Software reads the documents a seller uploads to verify their address and can approve a clear match; only a person can refuse an application.
3. What we collect
Everyone with an account: your name, email address and password (the password is held by Amazon Cognito, our sign-in service, and we never see it); a postal code if you give one, used to show distance to listings; anything you write in messages to other users, in a report, or to us.
Browsing without an account: a ZIP code if you enter one to sort by distance. It is used for that request and is not tied to you.
Buyers who reserve: the listing, the amounts, the pickup window, and what you and the seller agree through the site. The card you pay with is entered into Stripe’s form, not ours.
Sellers, additionally: the name you sell under (your own, or your farm or ranch name) and its town and state; the pickup locations you set up, including their street addresses; your listings, including photos and the animal’s details; and, when address verification is required, the name and street address you state and the documents you upload to show them, for example a utility bill, bank statement, lease, brand inspection certificate, or driver’s license.
Collected automatically: the IP address, browser and device type of each request, in server logs kept for security and troubleshooting; the coordinates we calculate from a postal code or address you give us; the session cookies that keep you signed in; and, through Google Analytics, the pages you visit, how you arrived, and your device, browser and approximate location (section 14).
Received from others: Stripe tells us whether your identity checks passed, whether your account can receive payouts, whether a payment succeeded or was disputed, and the status of your membership. It does not send us the underlying documents, card numbers, or bank details. Amazon Location Service returns coordinates for the postal codes and addresses we look up.
4. What we deliberately do not collect
| Data | Who holds it | Why not us |
|---|---|---|
| Card numbers, CVV, expiry | Stripe | Cards are entered into Stripe’s own form and never touch our servers. |
| Government ID documents | Stripe | Seller identity verification happens inside Stripe’s onboarding. We receive a result, not the document. |
| Social Security or EIN numbers | Stripe | Collected by Stripe for tax reporting and payouts. |
| Bank account or routing numbers | Stripe | Sellers give payout details to Stripe directly. |
| Phone numbers | Nobody | We do not ask for one and we do not send text messages. |
The one sensitive document set we do hold is the address verification described in section 3. See sections 6 and 9 for how it is handled and how long it survives.
5. How we use your information
- To run your account: sign you in, keep you signed in, let you post or reserve listings.
- To operate the marketplace: show listings, calculate distance, run search and filters, deliver messages between buyers and sellers, and push live updates to a page you have open.
- To process payments and memberships: instruct Stripe to charge a deposit or a membership fee, track a reservation, issue refunds, bill a seller’s cancellation fee.
- To verify sellers, so that approval means something.
- To tell you what happened: deposits received, pickup times proposed and agreed, reports filed and decided, verification decisions, membership approval, new messages. These arrive in the site’s notification feed and by email.
- To keep the marketplace honest: investigate reports, detect fraud and abuse, enforce our Terms, and suspend or remove accounts. Every administrator decision is logged with who made it.
- To meet legal obligations: tax and financial records, and responding to lawful requests.
- To fix what is broken, from server logs and error reports.
We do not use your information to build advertising profiles, and we do not feed it into any system that trains an AI model.
6. Automated processing and AI
One automated system touches personal information, and we describe it exactly. When address verification is required, the documents a seller uploads, together with the name and address the seller stated and the name they sell under, are sent to Amazon Bedrock, a service in our own Amazon Web Services account, which runs an Anthropic Claude model. The model reports whether the documents appear to show that person or business at that address, what kind of documents they are, and any concerns. That summary is stored with the application.
What it can and cannot decide. When the documents clearly match the stated name and address, and Stripe has already verified the seller, the application is approved automatically so the seller can list at once; an administrator is told of every such approval and can suspend the account. Anything less than a clear match is placed in front of a member of our staff, who opens the documents and decides. No seller is ever refused by software, and a denial always comes with a reason and the chance to upload new documents.
Amazon Bedrock does not store the documents or the model’s answer after the request, does not share them with the model provider, and does not use them to train any model.
Colorado and several other states give you the right to opt out of profiling that produces legal or similarly significant effects. Because software here can only approve, and every refusal is a person’s decision, this review never denies anyone the marketplace on its own, and we treat it as outside profiling of that kind. If that ever changes, we will provide the opt-out those laws require before it does.
8. We do not sell your information
We do not sell personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under California, Colorado, Connecticut, Texas, Virginia and other state privacy laws. Google Analytics runs as our service provider with Google signals, ad personalization and data sharing for Google’s own purposes switched off, so it is used only to measure our site and our own ads, not to target you with ads elsewhere. There is no “Do Not Sell or Share” control because there is nothing to opt out of. If this ever changes, we will update this policy and provide an opt-out before the change takes effect.
9. How long we keep information
| Data | Retention |
|---|---|
| Account information | While your account is open. When you delete your account we remove your name, email, and location from it at once and delete your sign-in; the transaction records below keep only an anonymous reference to it. |
| Address verification documents | Deleted from storage 90 days after upload. The decision, its reason, and the AI summary stay on the seller record. |
| Listings | While active, and afterwards as part of the record of any reservation made against them. |
| Listing photos | The uploaded original is deleted 30 days after upload; the resized copies are removed when the listing is. |
| Photos attached to a report | Deleted from storage 180 days after upload. The decision and its reason stay on the report. |
| Reservation and payment records | Seven years, for tax and financial recordkeeping. |
| Messages between users | As long as either party holds an account. |
| Reports, disputes and administrator decisions | Seven years, so patterns stay visible. |
| Notifications | Until you clear them. |
| Server and access logs | A limited period for security and troubleshooting. |
Where we are required to keep something longer, such as an open dispute, a legal hold, or a tax obligation, we keep it for as long as that requires and no longer.
10. Your rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and how we use it, and receive a copy.
- Correct information that is wrong. Your name and postal code can be changed on your account page.
- Delete it, subject to the retention obligations in section 9. Account deletion is on your account page.
- Receive it in a portable format.
- Opt out of sale, targeted advertising, or significant profiling, none of which we do.
- Not be discriminated against for exercising any of these rights.
Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have some or all of these rights under their state’s law. We extend them to every U.S. user.
Appeals. If we refuse a request we will tell you why in writing. You may appeal by replying to that message. We respond to an appeal within 45 days, and if we deny it we will tell you how to contact your state attorney general.
11. How to exercise your rights
Email howdy@salthousehub.com from the address on your account, or use the controls on your account page. We will verify that you control the account before acting, and for a deletion request we may ask for more, because deleting the wrong account is not reversible. We respond within 45 days; if we need longer we will say why and take no more than 45 additional days. You may have someone make a request on your behalf with written proof of their authority; we will still verify your identity directly. There is no charge unless a request is excessive or repetitive, in which case we will tell you the cost first.
12. How we protect your information
- Data is encrypted in transit and at rest.
- Verification documents and report photos sit in private storage with no public access, opened only by an administrator through links that expire within minutes.
- Access to production systems is limited to the people who run the marketplace, and every administrator decision is logged with who made it.
- Card and identity data never enter our systems at all (section 4).
No system is perfectly secure. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires.
13. Email
Service email, such as deposit confirmations, pickup arrangements, report decisions, verification decisions, membership charges and security notices, is part of the service and cannot be turned off while you hold an account. Every notice is also listed on your notifications page. We do not send text messages. We do not currently send marketing email; if we ever do, every message will carry an unsubscribe link and unsubscribing will not affect service email.
15. Information other people can see
- Public to anyone: listing photos, breed, age, weight, health details, the town and state of the animal, the name the seller sells under, and the year they joined. Prices are hidden from signed-out visitors.
- Visible to signed-in buyers: prices, and the ability to message the seller.
- Shared when you reserve: the seller sees your name; you see the pickup address.
- Never public: your email address, your postal code, your payment details, your verification documents, and the contents of your messages.
Do not put anything in a listing or a message that you would not want a stranger to read. We cannot retract information another user has already seen.
16. Children
Salthouse Hub is not directed to children. You must be at least 18 to hold an account. We do not knowingly collect personal information from anyone under 18; if we learn that we have, we will delete it.
17. Changes to this policy
If we make a material change we will post it here, update the date at the top, and email account holders at least 10 days before it takes effect. Material changes include new categories of information, new recipients, new purposes, and any change to sections 6 or 8.
18. Contact us
Salthouse Farms LLC
30 N Gould St Ste R
Sheridan, WY 82801
howdy@salthousehub.com
Our Terms of Service set out the rules of the marketplace itself.